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Hotel Policy

 

CHECK-IN/OUT

  • Check-in: 3:00 p.m. / Check-out: 12:00 noon.
  • Guests must be at least 21 years of age to check-in.
  • Vehicle’s information needed upon check in. (License plates number, model, etc.)

CASH-PAYING GUESTS

  • All reservations must be accompanied by a valid credit or debit card. The One Boutique hotel can accept cash as a form of payment, but only at checkout.

DEBIT / CREDIT CARD POLICY

  • The use of a debit card will initiate, at the time of making a reservations. Upon check in, the One Boutique Hotel will run and place a security deposit of $100 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business reules of your bank, it may take 72 hours or longer for your bank to process this back to your account.

CANCELLATION POLICY

  • To cancel a reservation guest must call the One Boutique Hotel before 72 hours prior the check in date to receive a full refund for the reservation. No calls no show will result in the complete charge for the reservation no exemptions.

NON-SMOKING POLICY

  • The One Boutique Hotel is a non-smoking facility; any evidence of smoking in the guest’s room, hallways or anywhere other than designed areas, will result in fines of up to $1,000.

PAYING FOR ANOTHER GUEST’S ROOM

  • If you would like to pay for another guest’s room, please contact the hotel at 972) 242-4141. Payment must be completed 72 hours prior to arrival date and we reserve the right to deny authorization for any reason.

PET POLICY

  • Pets / animals are not allowed in the One Boutique hotel; registered service pets are only allowed with a registration proof of service. A non-refundable cleaning fee of $50 will be charged per stay, per room. (One service pet is allowed per guest room)

HOTEL AND SPA CASTLE / URBAN RESORT CUSTOMERS

  • Hotel guests will receive a discount for the Spa admission and each hotel guest will pay only $25 for every 24 hours of spa access. You will also have the privilege of going in and out of the spa facility any time desired during your stay. When going to the spa facility, please carry a method of payment as the spa charges will not be transferred to your hotel room balance.